Non-verbal communication was known to me for a long time, but the way I was introduced to it by Mr. Hommes was very new and challenging. It's a new way of looking at people and using non-verbal communication in an effective way. The communication between people becomes more effective, whatever it is about, negotiation, management etc. It is an new way of 'listening', 'seeing' and 'understanding' people that is very important to me.